Wednesday, February 24, 2010

Things I learned in Sales

Yes, I was in Sales for many years as some of you know. Hotel Rooms, Catering and Restaurant Sales. In all the years I was in Sales, I learned a few things and now, it's time to share with the world all I learned... because it's a shame to keep all of this stuff inside!

So here it goes:

· Breakfast Pizza is where it’s at Joe! Take your customers Breakfast Pizza; it’s better than cookies any day of the week, trust me!

· Most of your meeting planners are Men Joe… They like breakfast pizza, not cookies!

· Well we don’t have to tell the customer THAT happened Joe!

· Give the customer ________ charge them $_____ and we will make good money on it and they will never know and we look like the Hero!

· Go to Costco and buy the really nice tin of Biscotti and take that to your clients. When you do, put a sign on it with your hotel logo. It will last for weeks, be a reminder and is way better than cookies. Plus, it’s really cheap. I give them as Christmas presents all the time!

· If ________ can book $20,000 a week in business, why can’t you?

· This is our price, it’s out busy time, no discounts…but don’t let them get away, we need the business, see what you can do!

· If they discover they can get it cheaper by ordering off the menu, tell them they can’t because they are a large party

· You can say it that way.. but try this. The corporate office will never know

· Good Evening Mr. ________! I’m so sorry to tell you that we do not have a room available tonight as we have had more people show up than anticipated but we have a deal for you…you and your new Bride, congratulations by the way, she looks beautiful tonight ….are going across the street to the ______ Hotel where we will take you over in our hotel limousine, pay for your nights stay, give you a free long distance call (this was way before Cell phones) to call your loved ones, buy you breakfast in the morning AND if we have a room in the morning, bring you back in the limousine and put you up here but if we are still full we will pay for your night over there is that going to be ok? (taking a deep breath)

· If the noise is too loud, tell them we have a sound machine down here the front desk for them to drown out the noise

· Well it’s going to cost too much to fix that. Let’s see what else we can do

· If the guest can’t see it, we’re not going to fix it.. right now!

· Book Something.. Just book SOMETHING!

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